Comments on: What Do You Know About Your Customers ?

By: Mike Sigers

Mike Sigers — Mon, 20 Nov 2006 13:07:13 +0000

Thanks Alan, nice additions.

I appreciate your time. Thanks for the comment … come back soon !

By: Alan

Alan — Mon, 20 Nov 2006 05:35:44 +0000

It’s a very good list. Thought you may like to add
Why do your customers buy from you?

quality, features,, reliability, guarantees, price, locations , service,relationship, your Image, your monoply

By: Service Untitled » What do you know about your customers?

Service Untitled » What do you know about your customers? — Fri, 27 Oct 2006 16:15:08 +0000

[...] cenes, Exercises/Resources — Service Untitled @ 12:14 pm

I saw this post from Simplenomics linked to by Maria at CustomersAreAlways. The question [...]

By: Mike Sigers

Mike Sigers — Tue, 24 Oct 2006 13:31:58 +0000

Thanks Ariane !

Your additions are well worth adding and I appreciate you taking the time to comment.

Stick around and continue helping out with insightful comments like that.

By: Ariane Benefit from Neat Living

Ariane Benefit from Neat Living — Tue, 24 Oct 2006 12:55:48 +0000

What a great list!! You rock! Here are a few more points to add to what you should know about your customer based on my experience selling and marketing to corporate and residential customers.

- What do they really truly care about? Not just what they state their problem to be, but what’s underlying that, what is their vision of what they would like their service, product, business, or life to be like.

- What do they really value? They want their problem solved but they also care about how it’s solved. Do they value price? quality? speed? aesthetics? functionality? passion? creativity? constant communication? reliability? flexibility? integrity? commitment? close relationships?

- Know the names of your contacts family members and pets! : )

Can’t wait to see how this list evolves,
Ariane