Wanna Know How Not To Treat A Customer ?
December 6, 2005 · Filed Under Customer Service Simplified
My blog friend, Thom Singer is having issues with what I’d call a lousy business owner.
He’s deatiled the instances in a few post, which you can view by clicking HERE and HERE and HERE.
You can go over and offer support and/or advice. If you’re the one who solves Thom’s dilemma, I’ll throw in a dinner.
Leave him a comment and let him know Mike sent you !
Comments
7 Responses to “Wanna Know How Not To Treat A Customer ?”
Leave a Reply
Hi Mike,
All right I’ll give it a go. It may be too late for this. I’m not sure this will work, but it could. What if he offered to pay by credit card and then disputed the charge and put his credit card company on it. I know that Citibank would never let these guys get away with such stuff.
Liz
Who knows Liz, it might be worth a try,
I’ll forward it to Thom.
Thanks for coming by.
The other idea I have is not a very nice one. Your friend might not want to do it for his daughter’s sake, but it would be fighting fire with fire. That would be to get a Texas lady lawyer friend to writer a letter to say that the reason his daughter is quitting is untoward sexually explicit behavior that occurred while she was in their care, explaining that up until now for the child’s sake they did not wish to make this an issue.
That could get them to think more of their school then of the money.
Liz
Remind me to stay on your good side !
Mike,
Stay on my good side. My brothers, Angelo and Pasquale, would very much like you to.
Liz
Mike,
I know this post is so late as to possibly be irrelevant, but I’m new to your blog. I’m exploring and I like what I see.
I continue to be amazed at smart people who enter into something impulsively, without doing any due diligence.
Long story short: my brother wanted a dog, a specific kind of dog. He found a breeder on the Internet, met the guy literally at a highway rest stop, gave him $1,500, and went home. I asked him about local breeders, if he had contacted this breed’s local rescue group in the breeder’s area, the ASPCA. None of the above. I gave him names and numbers of each, in his state. He called the breeder and ended up getting the dog. The dog is fine, Thank God.
But the lesson is the same: even a few simple questions can save hours, years of heartache and money. Would other dojos allow Thom’s child to advance without a contract? Did he call the BBB BEFORE he signed the contract? How about a few local references?
I don’t mean to knock Thom, because I’ve made bonehead mistakes that make me blush even now, but doing your homework can be very, very easy. So add that to my list.
Thanks for the great blog!
Hey gblakney,
I can’t argue with your advice. I’ve made many, many bad decisions, because of not doing the proper amount of research… when I was younger.
Nowadays I take longer to make decisions, but I make better ones.
Thanks for looking deeper into my archives and for reading and adding to the conversation.