Seth Godin wrote a post that reminded me of one of our only ways to send word of our dissatisfaction to companies that don’t earn our hard earned dollars. Stay the heck away ! Boycott !
You can’t hardly even think of arguing with people anymore. A waitress asked me the other day if I wanted a box to take home the bowl of baked beans that I seemingly hadn’t touched. I told her, ” No, I don’t want to take then home. If they were any good, I would have eaten them here. ”
Did she say I’m sorry you didn’t like them ? No.
Did she ask if she could have them removed from my bill ? No.
She said she liked their beans and I must not know what good beans taste like !
There were 5 of us at the table and all 5 people left their beans.
She missed her chance to ever get me back in the building….ever.
I try to treat every sale ( in my daytime life as a Masonry Consultant/Salesman ) as if it’s the last one I’ll ever get.
A wise old feller ( Shout out to Gene Wilcox ) once told me something I’ve never forgot.
” When you deal in products that last for generations, like brick and concrete block, they’re only gonna build that building once in your lifetime, so go after every sale as if it’s the last one you’ll ever have a chance to make. “
Wise word those. See if you can work them into your method of operation.
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