Comments on: The Power of Too’s http://www.simplenomics.com/the-power-of-toos/ Sales, Marketing and Customer Service Strategies Tue, 16 Mar 2010 22:44:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike Sigers http://www.simplenomics.com/the-power-of-toos/comment-page-1/#comment-47426 Mike Sigers Sat, 02 Feb 2008 00:24:20 +0000 http://www.simplenomics.com/the-power-of-toos/#comment-47426 Thanks Brad. Glad you see what I failed to mention ;-) Hey Jamie - You probably agree more than you know, because I failed to fully explain the concept. Asking the first question is only the start. That's the 'How Wide' do we want this hole part. The real meat is when find out 'How Deep' the hole is before you find the gold. My bad for not writing a ginormous post with subheads and all that, but then again, then it wouldn't be simple ;-) You are absolutely correct in your thinking and I failed to mention that I was attempting to get people started with one of the basic rules of serving the customer, which is asking what they're trying to get accomplished. Not what do they need, not what do they want, but what are you trying to accomplish. Thanks for adding to and making me add to the gist of the post. Thanks Brad. Glad you see what I failed to mention ;-)

Hey Jamie – You probably agree more than you know, because I failed to fully explain the concept.

Asking the first question is only the start. That’s the ‘How Wide’ do we want this hole part. The real meat is when find out ‘How Deep’ the hole is before you find the gold.

My bad for not writing a ginormous post with subheads and all that, but then again, then it wouldn’t be simple ;-)

You are absolutely correct in your thinking and I failed to mention that I was attempting to get people started with one of the basic rules of serving the customer, which is asking what they’re trying to get accomplished.

Not what do they need, not what do they want, but what are you trying to accomplish.

Thanks for adding to and making me add to the gist of the post.

]]> By: Jamie Goren http://www.simplenomics.com/the-power-of-toos/comment-page-1/#comment-47425 Jamie Goren Fri, 01 Feb 2008 20:44:29 +0000 http://www.simplenomics.com/the-power-of-toos/#comment-47425 well this is a first.......i don't actually FULLY agree with you. I don't believe that you could please all of the people all of the time. I would say that the challenge of selling in the 21st century is getting to know your clients personalities. With voice-mail, e-mail, and EDI etc, it is getting harder and harder to know which customers are complaining because they want to, who is complaining because they have a valid point and who is complaining because that's what they do about everything in their lives. While I agree with the principal of learning from your clients, I believe that the information is MUCH more valuable when you really understand what makes them tick.It is IMPERATIVE that we ask the questions, but if we really know our clients, then the answers will be far more useful. well this is a first…….i don’t actually FULLY agree with you. I don’t believe that you could please all of the people all of the time. I would say that the challenge of selling in the 21st century is getting to know your clients personalities. With voice-mail, e-mail, and EDI etc, it is getting harder and harder to know which customers are complaining because they want to, who is complaining because they have a valid point and who is complaining because that’s what they do about everything in their lives. While I agree with the principal of learning from your clients, I believe that the information is MUCH more valuable when you really understand what makes them tick.It is IMPERATIVE that we ask the questions, but if we really know our clients, then the answers will be far more useful.

]]> By: Brad Shorr http://www.simplenomics.com/the-power-of-toos/comment-page-1/#comment-47424 Brad Shorr Fri, 01 Feb 2008 13:45:22 +0000 http://www.simplenomics.com/the-power-of-toos/#comment-47424 Great example of SIMPLE nomics. Sales people spend a lot of time theorizing, strategizing, tacticizing, and extemporizing when all they have to do is ask a simple question. Great example of SIMPLE nomics. Sales people spend a lot of time theorizing, strategizing, tacticizing, and extemporizing when all they have to do is ask a simple question.

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