Comments on: The 7 Deadly Wants Of Salesmanship http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/ Sales, Marketing and Customer Service Strategies Tue, 16 Mar 2010 22:44:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike Sigers http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/comment-page-1/#comment-13131 Mike Sigers Wed, 01 Nov 2006 23:54:54 +0000 http://simplenomics.com/the-7-deadly-wants-of-salemanship/#comment-13131 Dang ! Are we good or what ? We got that changed before we even knew we did it ! Thanks, Netflix, for anticipating our demands. Dang ! Are we good or what ? We got that changed before we even knew we did it !

Thanks, Netflix, for anticipating our demands.

]]> By: Tony D. Clark http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/comment-page-1/#comment-13106 Tony D. Clark Wed, 01 Nov 2006 20:49:36 +0000 http://simplenomics.com/the-7-deadly-wants-of-salemanship/#comment-13106 Okay – Time for me to call myself a dumba**. Apparently since I canceled my account last year, NetFlix HAS started allowing you to put your account on hold. Only you can't see that until to actually go through the first step to cancel your account. So I've happily put my account on hold, and all is right with the world. Tho' – I still don't know why they don't just offer that right up front. Would've saved me some aggravation. Okay – Time for me to call myself a dumba**. Apparently since I canceled my account last year, NetFlix HAS started allowing you to put your account on hold. Only you can’t see that until to actually go through the first step to cancel your account. So I’ve happily put my account on hold, and all is right with the world.

Tho’ – I still don’t know why they don’t just offer that right up front. Would’ve saved me some aggravation.

]]> By: Tony D. Clark http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/comment-page-1/#comment-12886 Tony D. Clark Tue, 31 Oct 2006 03:57:44 +0000 http://simplenomics.com/the-7-deadly-wants-of-salemanship/#comment-12886 Very cool. I'll be interested to hear how they reply. I love the service. I guess I'm just picky about customer interface stuff after doing it for so long. Very cool. I’ll be interested to hear how they reply. I love the service. I guess I’m just picky about customer interface stuff after doing it for so long.

]]> By: Mike Sigers http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/comment-page-1/#comment-12880 Mike Sigers Tue, 31 Oct 2006 02:55:42 +0000 http://simplenomics.com/the-7-deadly-wants-of-salemanship/#comment-12880 I emailed them Tony. We'll see if they can help you and others. Maybe they'll notice the phrase above ..." When you find a way to give a customer what he wants, you’ll affect more than that one customer, so it’s worth the extra effort to listen, learn and implement. " We'll wait for their reply. I'm betting they're willing to help. I emailed them Tony. We’ll see if they can help you and others.

Maybe they’ll notice the phrase above …” When you find a way to give a customer what he wants, you’ll affect more than that one customer, so it’s worth the extra effort to listen, learn and implement. ”

We’ll wait for their reply. I’m betting they’re willing to help.

]]> By: Tony D. Clark http://www.simplenomics.com/the-7-deadly-wants-of-salemanship/comment-page-1/#comment-12878 Tony D. Clark Tue, 31 Oct 2006 01:07:16 +0000 http://simplenomics.com/the-7-deadly-wants-of-salemanship/#comment-12878 Thanks Mike. I know is just semantics, but from a business perspective, I just can't get over the fact that they'd rather have someone "cancel" than put an account on hold. Which is what happens when you cancel anyway. If you ever sign back up, all your history, ratings, etc. are preserved. I do have to give credit though. They make it pretty easy. So many services make it a nightmare to try and cancel. I think you have to hire a divorce attorney to leave Audible. Thanks Mike. I know is just semantics, but from a business perspective, I just can’t get over the fact that they’d rather have someone “cancel” than put an account on hold. Which is what happens when you cancel anyway. If you ever sign back up, all your history, ratings, etc. are preserved.

I do have to give credit though. They make it pretty easy. So many services make it a nightmare to try and cancel. I think you have to hire a divorce attorney to leave Audible.

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