There’s always a way to improve your service.

It’s those that won’t even try to provide acceptable service, let alone improve an already good service that make me want to scream.

It is exactly that issue of invisiblity that made me move from my previous blog-host to Mike’s hosting service. My previous host became very flacky and stopped answering trouble-tickets. And they didn’t have a direct email address. I hunted down a phone number (through whois) but their voice-mail box was full. What a nightmare. In the end, I wasn’t sure they really WANTED my business.

I can assert from personal experience that Mike would NEVER let a customer go that long with no response.

When I was looking for a host for my blog he replied as fast as he got my question. And anytime I’ve ever had a problem or a question, he’s replied just as fast.

So, I don’t read this post as a mere rant (not that I think there’s anything wrong with a rant) but an affirmation of his business principles and goals.

Thanks for everything, Mike. You’ve made my blogging experience a joy rather than a nightmare!

I sell millions of dollars worth of product every year.

I’m paid thousands of dollars every month to give advice to companies.

I own and operate, with my staff, over 50 sites.

Uh, I have a site and email to link back to, unlike you.

I’m not afraid to show those sites and my name, like you.

Maybe you’re the one with the lack of success ?

Yep, I believe that’s it and now everyone around Germantown, MD, where you’re from, knows it.

Sucker.

Seth’s reality is that they did not respond at all, so we’ll leave that to a matter between them.

That’s not why we’re here, as I have no beef with the fine folks over there at Akismet or WordPress.

You have no reason, nor do I, to have to respond in minutes or days, as neither of us sells anything on our blogs … per se.

I tried to make it clear that I was ranting about websites that try to sell a product or service.

I think I did so.

Again, the rant came into my brain as I read the post, not because of either party associated with the post.

I spend lots of time in my vehicle, riding between jobsites, so I don’t always respond to email on a moments notice … BUT, everyone of my clients has my cellphone number and can reach me or get a call back withing minutes and I’ll be all over their problems like hair on a gorilla.

My day doesn’t end on time, it ends when all the customers have what they need, irregardless of the clock.

I’ll say it again, if you can’t answer all the requests for info by the end of the day, don’t end the day.

This applies to all who sell a product or service, not those who give away their info like Lorelle, whose blog posts are book-like and educational to a fault.

Nor does it pertain to the fine folks at WordPress who give away this wonderful work free of charge and make the world a better place by doing so.