Mr. Karmazin,
You’re satellite radio operation, SIRIUS XM, is broken.
When the people you employ to work with and for the subscribers won’t actually work with and for the subscribers, you don’t have a chance of survival.
Bad business.
Tech Support at SIRIUS XM doesn’t actually support tech.
How do I know? I’ve tried to reach them and have them actually help me receive the channels I pay for…even though I don’t actually receive them.
And yes, even though I can’t listen to the channels I want, ala carte, I’m still being billed as if I were.
Bad business.
Your Tech Support people hide behind a vast cadre of people who answer the phone in varying dialects, the least of which is English, which the vast majority of your subscribers speak.
Bad business.
Don’t believe me? Click this link to read the previous, ongoing plea for tech support and then tell me if you really believe in what you’re doing.
I wonder if Liberty Media Corp., you remember, the nice people who gave you a $530 million dollar bailout recently, I wonder if they treat people like this at DirecTV?
I wonder if their board would keep you around if they actually knew what they bought into?
I wouldn’t.
If you can actually talk to someone in Tech Support, would you ask them to fix my problem?
I would…if I could talk to them.
Thanks.
EDIT 3/24/09 – After 2 days and four calls from a corporate type, I have a solution in the works.
I’m not completely happy, how could you be, if you’d been thru what I’ve been thru the last 2+ weeks.
I am heartened by the change in modus operendi.
The ‘solution’ will cost me about $72 extra dollars per year, so it’s more than livable, but the hassle and hour after hour of frustration on the phone was worth thousands of dollars if you’d paid me my going rate as a sales, customer service and marketing consultant.
Maybe SIRIUS will hire me to help them troubleshoot a few of their problems, which are many and massive, as far as customer service and websites go.
If you haven’t done so, please read the whole encounter by clicking the link. You’ll feel as bad for me as I do for them.
EDIT 3/25/09 – Still no radio.
EDIT 3/26/09 – Still no radio.
EDIT 3/27/09 – Still no radio.
EDIT 3/28/09 – Still no radio
EDIT 3/29/09 – Still no radio.
EDIT – 3/30/09 – I called the nice young lady and asked why I still had no radio, no Tracking number and no phone call.
She said someone should have called and sent a Tracking number and apologized. The apologies are starting to grow old.
She gave me the Tracking info on my new MiRGE radio, which should arrive on 4/01/09.
That will be 8 days since they agreed to send one.
Personally, I’d have made damn sure it went out that day or the next and I’ve have sent it Next Day Air or Second Day Air at the very least.
I guess when you have ten’s of millions of subscribers, you take ‘em for granted.
EDIT – 3/31/09 – Still waiting. Should arrive tomorrow.
EDIT – 4/1/09 – New MiRGE radio arrived. I’ll try to get it installed and activated ASAP.
EDIT – 4/2/09 – Can get the SIRIUS channels. No XM channels as of yet.
EDIT 4/3/09 – No change. Can’t get anyone who speaks as much English as I do and they cannot get the XM chaanels to activate. I wish you could hear these fools and the sillyass things they have me try.
EDIT – 4/4/09 – No change.
EDIT – 4/5/09 – It’s Sunday, so I have the entire day to try and get someone who speaks good English and can get the XM channels to work.
I spoke with 5-7 people today. Not one was American or had a tremendous grasp of the English language.
They have zero technical skiils to boot.
Same thing each time. Turn off the radio, unplug all the wires plug it in and I’ll send the signal and it will work.
No, it doesn’t work.
I spent 2 1/2 hours sitting in my car and 7 1/2 hours total on the phone and/or waiting for the XM channels to activate.
I’m now 28 days into this nightmare.
I should take bets on when it will end…if it ever does.
Tomorrow I call Corporate again and see if the can find someone who can make it all go away.
EDIT 4/6/09 – The nice young lady in Customer care was advised of the complete and utter inability of the Customer Service reps to get my service activated properly.
She called me back with a gentleman from the IT Dept., I think. I know his name if you need it.
He suggested I send them the radio, let him activate it and he’d send it back.
Since that was less than the ideal advice, I suggested he activate a radio and send it to me and I’d send the one I have back in the same box.
Simple and much, much better.
I hope to get an email with a Tracking number sometime later today.
Until then I have no service, but I’d bet my subscription is ticking just as if I actually had what I was paying for.
I tried to get thru to Jim Meyer, VP of Operations, but he wasn’t taking calls…or not mine anyway.
How about you Mel? You available for a call. You guys have my number and you can reach me anytime from 8 am til 11 pm Central.
Call me. I’m 29 or so days into this precial brand of SIRIUS hell.
Ten’s of thousands of people are reading this post. Let’s talk about how bad you guys are.
EDIT 4/7/09 – Hi Mel. I know you’ve read the email I sent you.
But you haven’t called.
Why? Is it because you’re the CEO of a $2 billion a year company?
Don’t let that stop you, becuase your $2 billion company is losing money every month.
I’m part of the ownership group of a $100 million company that isn’t losing money every month.
I’m also a sales, marketing and customer service consultant that’s in demand every week.
Oh yeah, the replacement MiRGE radio you guys sent me today?
Well, Mel, it didn’t work. It had no XM service on it.
Even though your Engineering guy said he personally activated it before he put it in the UPS box.
Another sucky day in SIRIUSland, Mel.
Another bad day for your team.
Call me. I’ll help you help your team.
EDIT 4/8/09 – Another day down, Mel.
Day 31 I think.
Still no solution.
Another radio on the way.
Another day lost and more to come. Guaranteed.
Most ‘Reputation Management Consultants’ would tell you to call me or at least comment here, Mel.
It might make you guys look like you care.
Although, it’s been so bad for so long, you may not even be able to save your reputation.
I’ll link to an article/post that might be good for you to read:
http://www.flyteblog.com/flyte/2009/04/managing-your-online-reputation.html
EDIT 4/9/09 – Thankfully, Mel ol’ buddy, the ordeal may be over. I received a radio today that actually worked and had SIRIUS and XM programming on it.
It’s not a done deal, yet, because you guys still have to “merge” it with my account, but I’m betting you get thru that with flying colors…just like you did the other 30+ days of this mess.
It’s been nice using you guys to create the perfect case study in how to not protect your online reputation.
Thanks for being there for me Mel. It was nice to never hear from you or any other senior brass.
Good luck with that stock price thing.
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I’m right with you there, Mike. Here’s my take: http://tinyurl.com/c5qgp2
I’ll be reading,
Glenn
Hey Glenn,
Thanks for the post and for the info on Garmin.
I’m in the market for a GPS. Guess who just jumped to the front of the line ?
The corporate folks at SIRIUS XM have jumped into the fray and are well on the way to solving my dilemma with a very nice solution.
It’ll cost me a bit more in the long-term, but it’s very viable and they have been very professional.
It doesn’t in any way make up for the two weeks of hell on earth, but it’s above and beyond average.
Glad you’re there on the other end of my posts
Funny, you’re writing this. I’ve had so many problems with XM’s website this week! I won’t list it here because the list would almost as long as yours. AARGH!
Dang! I thought I was the only one, Kathy!
BTW – The print named Hay In The Loft, shown on your website, looks like you were near my house
Thanks for stopping by and taking time to comment.
I have been calling Xm customer support for 2 weeks. (6calls). I subscribe yearly. Two weeks ago I lost the “Stock Ticker”. The first round of calls ended with me using profanity. I spoke to know one that can speak English. I was asked by each person I spoke for my account information. I don’t mean one or two security questions. I mean state your name then “would you please verify “all” of your account infomation”.. I now refuse. I have asked to speak directly with a supervisor and I;m told I can. To do that you need to verify your account information. You folks have no idea how mad these people have made me. Anyway, on the first round of calls I was finally told that the stock ticker data was not working. So today I called back 5 times. Each time I refused to give them all of my account information. I gave them my name and phone number. I just want to know if the stock ticker was be up and running anytime soon. Simple question ??? I think so. Can I get an answer to it ? No. Does anyone listen to the complaints. does anyone care? Can anyone speak English. I think I would settle for that.
I have felt your pain Charles. I’ll light candles and prey for you
I hear you. Got my Mirge radio, no XM service yet. And a whole lot of other issues. Which email did you use for Mel? The one I got from someone else just bounced back. Please email it to me. Thanks!
I’m sure the one I used has been changed Selin. It didn’t do me near as much good as a well read blog
Man does this hit the nail on the head I gave up after one day of this crap. Held on the phone for 1 hour 35 minutes transfered 5 times and ended up where I began with nothing but wasted time what a bunch of crap
Bought a new car with XM and tried to transfer my Sirius subscription to it. And, I thought my experience was a one-off until I read this. After having plenty of time to think through the merger, it is a horrible and badly broken mess. I was a huge supporter of Sirius/XM but no more.
At the end of last year, I called to turn off my XM service for financial reasons and spoke to someone who I would have guessed to be American. I called today, and it was like being in a foreign country. I decided that I would not reactivate my service after calling 3 times and dealing with 4 people who obviously had no grasp of the English language.
I experienced all of the above trying to buy a sirius radio and to subscribe….Many days and many foreign countries later finally got someone who actually knew how to help me (a person with very little tech knowledge.. then) and got the radio and subscribed.
Since I haven’t had any problems ….that I’d recognize perhaps…you would have to break off my arm to get my subscription back.
their awful website, bad customer service, lack of advertising….I’m amazed the company has survived…If they ever get it together and run it like a customer oriented…company..and try to attract more than the 20 to 45 crowd this stock will be golden.
I tried to find out why the Big Ten sports channel was discontinued, spoke with three different who spoke little english and thirty minutes of being on hold still did not have the answer. Decided to call corportate operator transferred me to xm extension and was put on hold saying all corporate customer service was busy then after being on hold forever it rang two times and then I was disconnected! This happened to me three times – sad that you can’t even talk with a person in the corporate office!!
Well, I am glad to know that I am not the only person that had problems with customer service. I had to call 6 different times, in order to get someone that I could understand my question. On three occasions I asked the representatives why they could not understand me, and they all said that my phone was cutting in and out, but I was on a land line so I have a feeling that is what they are told to say in case of any language barriers.
I had purchased the Stiletto 2 and was having trouble with the activation, which is the reason behind my obsessive phone calls. I had no idea what to expect from the Stiletto 2, but it was discouraging to learn after I had purchased it that I would also have to purchase a home docking unit and a vehicle unit, since the only time that you can get radio is when you are wearing the headphones or it is one of the docks. Did I mention that when you wear the headphones you have to be in a wide open space with no obstructions????
Before I wasted anymore of my time figuring out everything else I need to buy in order to make any use of the Stiletto, I packed it back in the box and headed to Best Buy to return it. On the way back I called customer service to let them know that I was upset. They initial customer representative barely spoke English (no surprise), but when I told her I wanted my money back for the activation fee and subscription, she then connected me to a very well-spoken representative who encouraged me to continue with them. She even went as far as to offer 6 months free service and a free radio and vehicle unit.
I declined. In the 3-4 yrs. that I have owned an I-pod I have not had so many problems with it as compared to the 3-4 hours I have owned a Sirius radio.
I know I wrote quite a bit, but I needed to vent. Thank you
Glad you stopped by and relieved a little frustration Mariana.
I’m so mad at these idiots, I have given up even trying to call the “listener care center” or lack thereof. I was on-line looking for Mel’s e-mail so I could share my frustration and I found this instead. Not a resolution to my problem (or others), but at least I could laugh a little after a very frustrating experience with a totally incompetent company.
I feel your pain Kathy!
Try googling their New York address and phone number and call the corporate office. I’d start by asking for whoever is in charge of helping pissed off clients
Wow, This is rich!!
What a read and an experience for you. Not surprised as in my due diligence of possibly getting sat radio, I foound an F BBB rating, many blogs of peed off customers with some real horror stories. You are by far the most patient that I’ve read.
I will never waste my money on this pathetic service was my final decision.
BTW if you go to message boards, you will see a lot of investors read: gamblers) who have been buying this stock for years and suffered massive losses. Yet when you try to discuss and ask questions why they are investment-stupid or write about these experiences, all they do is call you a basher, to go away and even make up stories about why someone would post a negative on a company/stock they love.
These gamblers mentality seem to mimick the CSR mentality.
Good luck, you’ll need it if/when you try and disconnect the service…from what I’ve read.
PS Make sure you cancel your credit card first.
A copy of my letter to Mel.
To whom it may concern,
I received a new sirius radio for Christmas. The FM extender antenna was damaged. I called on Dec. 26th and talked to Tech Support. They said they would send one to me free of charge and it would arrive in about two weeks. It is now January 22nd. I do not have the antenna. The antenna was never sent out. The antenna was never put on backorder to be sent when it came in. Your tech support person is now telling me that I will have to call back again next week to see if they have the antenna in stock again. So here I am with this brand new radion that has not worked for over a month. Sirius can’t get me one. Sirius can’t put in a back order and it is my problem to call you back to check and see if maybe the antenna will arrive next week. If it does not arrive then I fully expect to have to call you again in a week to see if I can use my new radio. This is a customer service nightmare. Your VP of the customer service department should get out of the big office and find out what is really happening in the company. American companies today have lost sight of the consumer and sooner or later it will come back to bite you in the butt. My account number/ phone is ***********.
I have forwarded this to investor relations as well in hope that it will get to corporate headquarters and not just to the guy in India that is supposed to be taking care of the problems so the big wigs can keep thier heads buried in the sand. Thanks for listening. T
I just fixed my problem. I let my subscription run out. I was with them 3 years. But XM hasn’t turned it off. Not my problem. I hope they want to talk to my customer support staff…me
I feel your pain, had a similar experience today with the barely fluent foreigners and butchers of the English language that XM uses for customer service. Called XM corporate and talked to Lauren about my issues (she seemed to care less). They have been charging me for a car sold 2 years ago on an automatic renewal. I should check my Visa statement more closely. Have (had) two other accounts with them, cancelled both. They clearly are a failing company and I wish them the speediest Corporate disentregration possible, They deserve it. Might want to try and get some management in there that has a clue.
I’m with you guys, but it’s not tech support that’s my problem, it’s the fact that I was convinced to buy a lifetime SIRIUS subscription on a leased vehicle, with the promise of the ability to transfer it to other leased vehicles up to three times at no charge.
Guess what? That’s not true at all.
In fact, when I called to stop the service on my OEM radio, I was told that they could not turn it off – EVER! Also, was told that I should have read the terms and conditions, not listened to their sales representative.
They also told me that the terms were read to me and they have it on tape. I asked them to produce that, since I would never have agreed to buy a lifetime subscription that I could only use for two more years, before I turned in my leased vehicle. They can’t do that, since it never happened.
My new vehicle (exactly the same make & model as the old one) now has XM, so they can’t /won’t help me. The very nice, non-English speaking customer service representatives are all very sorry that they can’t help me.
I should have just continued as a monthly customer, as I was from the inception of SIRIUS, since it would have saved me over $100. Oh, and by the way, NEVER ask for refund, b/c apparently their software is unable to process a refund. Money only seems to go into this company, but they are not using it to hire anyone who actually can or wants to actually help customers.
These Idiots shut off my service 10 days before the due date on the BILL..for $24.00 kept calling no results. got mel Karmazin ex asst. at 202-380-4000..press option 2 then type in karm. Been leaving message every day.. We need to contact the Clark Howard
( consumer advocate ) who has a national radio show and a consumer tv show on CNN.He loves things like this he hates poor customer service…HE WILL get an answer..just Google Clark Howard. I did and a producer of his is going to get back to me Tuesday.National media attention will wake these assholes up that they cant treat their customers this way..PLEASE PASS THIS ON TO CALL CLARK HOWARD….LETS HURT THEM WHERE THEY HATE IT THE MOST…NEGATIVE NATIONAL ATTENTION !!!
I’m still receiving XM for free. My phone has been ringing off the hook. I cancelled the credit card that they got paid with. I have them on “my” ignore button. For years I did without XM/Sirus. Who needs them now. Good luck folks. Remember no good deed goes un punished.
I listen mostly to XM152 most of the day. They can’t seem to get any of the programs on that station right. I’ve also called Cust. Svc. and wasn’t treated like a customer or given any service. It’s so funny how they always ask what is supposed to be on the station….duh, you run it you tell me. Still monthly…thank god! When the my cell contract runs out I think an iphone is in my future. Maybe AT&T will do something when I call about dropped calls.
My letter to Mel, I doubt it will result in anything, including getting my money back.
Hello, I would like to share with you the issue I am having with XM radio. On March 14th I was billed $492.15 for a lifetime subscription that I never approved or asked for. On march 18th I called customer service and after speaking with several very helpful people (or so I thought) I was told the money would be refunded within 72 hours. When that didnt happen, I called again and was told the money would be in my account within 5 to 7 days. When that didnt happen I called again and was told 7 to 11 days. Today (at the 14 day mark) I was told that the money wasn’t refunded yet with no explaination as to why. As you can imagine I am not very pleased right now. I have been assured the money will be back in my account by close of business tomorrow, Friday April 2nd. Now if this does not occur, what would your next course of action be if you were in my shoes? I very much hate to be one of these people that threaten legal action at the drop of a hat, but I see no other course of action available to me after having been lied to for the last 2 weeks about the status of the refund. I am hoping the money will be in my account tomorrow, but I honestly have little faith that will happen.
This episode has left a very bad taste in my mouth. I have been an XM and Sirius subscriber since they were both available on the east coast, however I can assure you those days are now over as I will be cancelling the XM account as soon as this issue is corrected. I will also no longer recommend either of the two services in the future. It’s a shame it has come to this as I absolutely love your product, but the events of the last 2 weeks have caused me to rethink future dealings with your company.
I am in no way seeking anything other than my refund. I just wanted to share this experience with you to show how easy it can be to lose one of your biggest fans. Mistakes happen, and as long as they are corrected in a timely manner then all is well, but what has gone on during the last two weeks is nothing but very bad business practice.
(212) 584-5100 This is Sirius’ corporate number. I called it today and asked to speak to a customer service supervisor in the US – she asked if it’s for Sirius or XM so the number should be good for XM too. After speaking with employees at the 800 # I was fed up and wrote them a letter to cancel my account-which they’ve taken no action on though they’ve had the letter for the least 4 days; I even carboned the letter to Karmazin. Got a lovely lady in the US who claims my account has been closed and what $ amoung is going to be refunded to my charge card. Too many screw-ups with them doesn’t leave me a lot of faith this will go through the way it should. Paperwork emailed from the FCC is sitting in my email account so that’s another option. Per my call to the FCC they will investigate – meaning they don’t take complaints and file them. When I told her I had a complaint she asked if it was pricing and billing or the merger. Lots of luck to everyone else who has to deal with this company.
Kathy, Thank you for your information. Please read my statement on my experience with Sirius Radio. Its not nearly as bad as the rest of you, but contains information everyone should know. Thank you again for posting the phone number. I think they need to be bombarded with calls – jam up their phone lines. However, the rest of us have to work for a living and don’t make millions like they do. Thanks again for your info and for sharing it with the rest of us.
To all who wrote before me and all who are after me: I bought a vehicle in a state other than the one I live in in early March, 2010. The new vehicle had a sirius satellite radio component/hookup in it. I called Sirius radio today to check on activating that component now that I own the vehicle. It took 4 calls. The first male “james” that I spoke to interpreted my wanting to activate the radio in my possession as “wanting to close an account”. Two more calls went just like this one. OH, by the way – it was really noisy in their background. I mean REALLY noisy, making it hard for me to hear them. On the 4th call, I finally got Adam on the line. He claimed to be a supervisor. When I shared with Adam what I had just been through with their call center he acted like it was no big deal. Finally folks, I got smart. I asked if the call center I was currently speaking with was in the United States. Adam just sat there. I had to ask the question 4 times. Finally, Adam told me that I was speaking to Cairo, Eqypt.
To the entire corporate staff at Sirius Corporate Headquarters: What are you thinking? You have thousands of unemployed people in this country who are able and want to work and you outsource to another country. What is wrong with you????????????? Well, your poor decision making has cost you hundreds if not thousands of customers. I have disposed of the component that came in my vehicle and will not spend my hard earned monies on your poor, shoddy, outsourced service. Sirius Corporate Staff – you should be ashamed. What comes around goes around and you will get yours soon enough. Have a nice day.
Here is the problem I am having….I have had Sirius for 3 years, paying annually for the last three years with auto renewal billed to my National City debit card. Well, I recently bought a new car that does not have Sirius, I also decided that with my new addition (baby girl) satellite radio is not a necessity, so I decided not to renew. This all coincided with my bank changing from National City to PNC. So with this change, I got a new debit card, with a new number, expiration date, security code, everything. So…I thought, I will just not give them my new debit card and they will go away. Boy was I wrong. One day a 14$ charge showed up on my account billed by Sirius, the next day a 152$ charge showed up, overdrafting my account. Due to the fact that I do not keep alot of money in this account, for it is just a “my fun spending account,” a 166$ worth of unexpected charges did it. So, now I am out over 300$, for a subscription I don’t want. In my correspondence with Sirius, they claim that “I or a member of my family logged into my online Sirius account and changed the billing info.” Kind of funny because I am the only person who ever touches that debit card. Kind of funny because I am the only person in my household that even knows the username and password to my Sirius account. Kind of funny, because, why would I provide them with new billing info, when I don’t even own a Sirius satellite radio. Kind of funny, because they claim that I logged into my account at 9:00pm on 4/3/10, at which time I was out to dinner at a restaurant called Scali’s for my brother in law’s birthday (have the receipt to prove it). Enough said. Sirius is giving me the run around about refunding my money. Promises, promises, promises, no action. No one there cares about my problem. All they want to do is quote policies, not figure out a real solution for my problem. What a terrible company to do business with. I manage a retail store for a living and I know first hand what good customer service and taking care of your customers can do for you. I also know what even the slightest inkling of bad customer service can do to you. Statistics show that if you provide customers with excellent customer service, they will tell, on average 2 people about their experience. Provide bad customer service and they will tell 20. I hope this reaches far more than 20 people, so that others can avoid the nightmare that is Sirius Radio.
XM radio is now worse than EBay regarding customer service. I thought EBay’s customer service was the gold standard for creating a concrete wall between themselves and their customers. Try and follow this escapade. I had reconnected my XM service last November 2009. At that time they were running a special, $19.95 for 5 months. (There is a reason they do this marketing trick. They know after 4 or 5 months you will forget about it. Since there are no charges showing up anywhere to remind you, then all of a sudden you start getting charges because if you don’t contact them, they bill you automatically every 30 days, forever. I had XM service over a year ago and I had it discontinued because I wasn’t using it anymore. So in November we were going on a vacation and I hooked up right when they were having a special. I marked it on my calendar to disconnect the third week in February, which I did.)
Then on March 17, 2010 I was billed $23.16. No problem I’ll just call and straighten this out and it will be over. I called the 800# on the web site and I talked to Vera employee # 45179 located in the Philippines. It was very noisy in the background and difficult to understand her. She said she couldn’t reimburse this charge and gave me a report #1-14121455424 (which I think is just made up, I’ll explain later) and told me to fax this to phone # 313-203-5240 which I did. I faxed this from a Staples store and have a transmission verification report. So I typed out a nice letter with all my information, e mail, phone number, address, account number, radio ID, report number and a copy of my bank statement showing the XM radio charge along with who I talked to and employee number. I asked that whoever received this fax confirm by calling me, e mailing me or send me a letter to inform me of actions taken. That was March 17, 2010. Now it is April 16, 2010 and I got another XM charge of $14.93. So I called the 800# on the website 800-XM-radio again. I spoke to Jen at 1:10pm and demanded to speak to someone in corporate in the US. She gave me the number 800-998-7900, which was actually in the Caribbean and I spoke to Teneal. I again demanded to speak to someone in corporate and she just flat gave me the runaround all over the XM web site saying to call investor relation, media relations and go to this page then another and finally I hung up on her. From here I just searched myself on the internet and I called 212-901-6739, 212-901-6644, 212-901-6693 and 646-313-2405 of which I got all voice mails, not one real person and no call backs. Then I found a number 800-929-2100 which is XM’s activation center in Texas and I spoke to Anthony who couldn’t help and I asked for the highest level person in the building. He brought on the line his supervisor Ray Veagus. Again I explained my situation, and when I said I had a report # Ray asked me for the number. I put it back to Ray, “what number do you have?” there was a long silence and he admitted he didn’t have a report number and then he put me on hold because I could hear XM’s hold commercial. So I held thinking he either was going to remedy my problem or he was just being rude and put me on hold. After about 5 minutes on hold, Angeline came on the line as though I had just called in. I asked her if I had been transferred from Ray, she didn’t know what I was talking about. Ray had just rudely put me on hold to let someone else deal with me. Even though this was an activation center Angeline did clear up a huge mistake I was not aware of, XM issued me a new account number without my knowledge and was billing me through that account instead of the account number I had on my bills. Now that I have gone through all this CRAP I see all the other frustrated, pissed off, and completely unsatisfied no service customers of XM’s on the internet. Count one more, I will for the life of me NEVER use XM again and most certainly will tell everyone I come in contact with NOT to invest or use such a horrible company. ANY company who puts up a concrete wall between themselves and their customers should not be allowed to conduct business in the USA. Think about it, your customers are the very people paying your bills!!!! Once you get their bank account # you make it impossible to communicate with you. Go F……. yourself.
As I stated months ago. These folks are like a very bad pain in the ^%$. Change your bank account number and write off the money as a bad experience. Be sure to tell all of your friends about your ordeal. Sooner or later they will crumble.
Thanks Tom, thats exactly what I did, I closed that bank account and reopened a new account. Lesson learned, never give your bank account to ANYONE. Why would you give anyone access to your money? Would you leave your wallet full of money on the ground in a Walmart parking lot? That is the same as giving these companys your bank account #. Between all the companies using automated, no real people, we don’t want to be bothered by you, companies: saying “Please listen as our menu items have changed” Well you know what, get off your lazy ass and change it, how stupid do you think we are? You know what, we are, because we put up with this S…… no service customer service companies.!!!! I’m fed up with all these to big to fail companies….. Everyone listen, when you communicate with these companies and especially insurance companies, document, document document everything because they are…… to use it AGAINST YOU!!!!!! I just had to get that off my chest, have a nice day !!!
I paid for a year in advance, no monthly fee. My subscription was over I received a bill for services. When I called they informed me that I switched to monthly after my year of service. I said I never agreed to that they said it was in my terms of service. I told them I never agreed to it and was not going to pay the additional fee. They sent it over to collections and I received a call from them. I told them to produce the document with my signature agreeing to those terms. I’m still waiting for a response from them regarding this issue. I called up ready to paid a year again they said I could not until past due is paid to the third party. I think they must be doing great too refuse my money!! They have no Idea about service. They said they have a recording of my conversation, still waiting for that tape! lol. I installed my USB chip into my car and have access to 1000′s of songs, Hey SIRIUS F***U.
Thanks for letting me vent..
I hate Sirius! Since I joined, (June 2004) I have had to buy a replacement receiver every 12.2 months! Almost immediately after my 12 month warranty ends, the piece of crap breaks down! It’s like clockwork! We were all duped by Sirius. I actually wrote a letter to my senators in Washington state, in favor of the merger.
Since the merger took place, my worthless piece of sh#t Sirius radio has been disconnected due to non payment 9 times. I have to call them on the phone, waste up to 1 hour 47 minutes on hold, (that really happened) then have them reactivate my receiver. Even tho they have my credit card information on file for automatic billing! Not to mention I am now paying more per month for my 2 receivers. I am reaping none of the benefits of thee merger. (I wanted to listen to baseball, but Sirius wants more money to listen to baseball) And our formerly free ability to listen to Sirius online costs extra. I dont remember anyone mentioning this before I wrote to my local elected officials. I would love to have that retard Mel Karmazin’s email address, so that I can give him a piece of my mind!
I spend 92% of my time listening to the Howard Stern show. If it werent for Howard, I would not have a satellite radio at all. This company has proven themselves to be the worst that I have ever had to deal with. I am actual thinking of writing my state senators and asking them if they could bust this monopoly, since I now have no satellite radio alternatives.
I am dealing with this company now. I’ve been trying to cancel my account since april with no success. the agents are rude and dont seen to help. the only good thing is that i do speak to agents in USA. after the 3rd calling attempt and 4 emails my satelitte was canceled in may and a refund was supose to happen w/in 5-7 days. guess what i still have not receive my email and for some reason its back on. how is that? so now im waiting for 2 credits on my acct. i cant even go online because my password will not work. i changed my password several times and still cant get in and they still have access to my credit card which they will not remove. i forward letters to the corpoate office, even emailed the board of directors with no success. what kind of company is this. called corporate office with no success. done BBB and FCC again with no success. Does anyone else any solutions.
Those folks are not worth an ulcer. Just right it off to a bad experience. Every chance you get tell people how much you enjoyed dealing with them.
Have been trying to get a refund since April 27, 2010. I have gotten at least 10 e-mails telling me it has been given priorty in the billing department. Have spoken to Wendy at the mail headquarters on a daily basis. She keeps telling me 72 hours. The have $313.00 of mine! I am thinking about contacting a lawyer and suing to much more than that just for my time and energy!
Here’s a neat little trick. I had a Ford vehicle that came with Sirius and a free 6 month subscription. I kept that vehicle and the subscription for 2 years. When I sold that vehicle and got another Ford, with another free 6 months, I called to cancel on the vehicle I just sold. They asked why and suggested that I just put the account on hold to keep customer history or some crap like that (probably had more to do with being able to inflate subscriber numbers). When my free 6 months were up on the new vehicle, I called to set up my new subscription. Long story short they never canceled the old subscription so I’ve paid a year’s worth of satellite radio for whoever end up with my old vehicle. Sirius will only refund my last two payments. Can anyone say “fraud”? Maybe “class action”?