Comments on: Kroger Doesn’t Care About You Or Your Time http://www.simplenomics.com/kroger-doesnt-care-about-you-or-your-time/ Sales, Marketing and Customer Service Strategies Tue, 09 Mar 2010 08:13:29 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike Sigers http://www.simplenomics.com/kroger-doesnt-care-about-you-or-your-time/comment-page-1/#comment-114574 Mike Sigers Mon, 29 Jun 2009 01:19:54 +0000 http://www.simplenomics.com/?p=1226#comment-114574 I agree with you Jake, you don't know. There's no way this is good for them...not one, single, solitary way. None. Nada. I really believe your comment was just want a try to get a link or a click back to your fake-ass blog with your "over the top" picture. Hmmmm...I believe I'm right, so I deleted your link and left your fakey comment to see if you come back and actually comment. I agree with you Jake, you don’t know.

There’s no way this is good for them…not one, single, solitary way. None. Nada.

I really believe your comment was just want a try to get a link or a click back to your fake-ass blog with your “over the top” picture.

Hmmmm…I believe I’m right, so I deleted your link and left your fakey comment to see if you come back and actually comment.

]]> By: Jake Stone http://www.simplenomics.com/kroger-doesnt-care-about-you-or-your-time/comment-page-1/#comment-114516 Jake Stone Sun, 28 Jun 2009 18:56:38 +0000 http://www.simplenomics.com/?p=1226#comment-114516 Hello Mike, Sorry, I did think that it might be slightly over the top, but I had to write it anyway. Actually I do agree with most of what you wrote in this article, just sometimes it really is so that what is good for marketing, brand and company image is not good for the bottom line not even in the long run. If this is such a case, I don't know. Jake Hello Mike,

Sorry, I did think that it might be slightly over the top, but I had to write it anyway. Actually I do agree with most of what you wrote in this article, just sometimes it really is so that what is good for marketing, brand and company image is not good for the bottom line not even in the long run. If this is such a case, I don’t know.

Jake

]]> By: Mike Sigers http://www.simplenomics.com/kroger-doesnt-care-about-you-or-your-time/comment-page-1/#comment-113993 Mike Sigers Mon, 22 Jun 2009 22:01:52 +0000 http://www.simplenomics.com/?p=1226#comment-113993 I wish I had an idea as to how to respond to that comment, Jake, but I don't, so I'll just say thanks for chiming in and come back soon. I wish I had an idea as to how to respond to that comment, Jake, but I don’t, so I’ll just say thanks for chiming in and come back soon.

]]> By: Jake Stone http://www.simplenomics.com/kroger-doesnt-care-about-you-or-your-time/comment-page-1/#comment-113984 Jake Stone Mon, 22 Jun 2009 21:01:13 +0000 http://www.simplenomics.com/?p=1226#comment-113984 Let me start with that usual - great article. Workers are just doing their job and if they do something out of the ordinary they'll be punished. I don't personally know many mid-level managers who would care about the reason behind leaving one's cashier terminal. Why would a mid-level manager behave like this? If it's reasonably busy and lanes are moving without too much of queues a normal lane makes more turnover per worker. It is more efficient from the number management point of view of the business. All those transactions eat in the efficiency. If the downside is that for an odd 5 minutes the three lanes crowd up... that's just too bad. Now the marketer in me thinks that Express Lane is the way to go. Every shop should have one to attract recurring business. When you staff the lanes you start from the Express Lane and only the second cashier goes and takes the helm of a Normal Lane. After your points 5 and 6 the shop notices that they have to turn all their lanes into Express Lanes and then they start thinking that people who keep on running in and out of their shop many times a day would be better served with 7-Eleven stores. Maybe now I can write what I actually wanted to write in the beginning. I get so many pointless one liners that I try to make the effort not to duplicate that mistake... 60 seconds drive! What kind of Express Lane you take to the shop? Can you drive 120 miles per hour on it? Even so it would only take you 2 miles down the road. Bicycle, anyone? Now what the hell were you thinking? Let me start with that usual – great article. Workers are just doing their job and if they do something out of the ordinary they’ll be punished. I don’t personally know many mid-level managers who would care about the reason behind leaving one’s cashier terminal.

Why would a mid-level manager behave like this? If it’s reasonably busy and lanes are moving without too much of queues a normal lane makes more turnover per worker. It is more efficient from the number management point of view of the business. All those transactions eat in the efficiency. If the downside is that for an odd 5 minutes the three lanes crowd up… that’s just too bad.

Now the marketer in me thinks that Express Lane is the way to go. Every shop should have one to attract recurring business. When you staff the lanes you start from the Express Lane and only the second cashier goes and takes the helm of a Normal Lane.

After your points 5 and 6 the shop notices that they have to turn all their lanes into Express Lanes and then they start thinking that people who keep on running in and out of their shop many times a day would be better served with 7-Eleven stores.

Maybe now I can write what I actually wanted to write in the beginning. I get so many pointless one liners that I try to make the effort not to duplicate that mistake… 60 seconds drive! What kind of Express Lane you take to the shop? Can you drive 120 miles per hour on it? Even so it would only take you 2 miles down the road. Bicycle, anyone? Now what the hell were you thinking?

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