If You Want To Excel, Rather Than Just Sell

by Mike Sigers

Trees of KnowledgeAs I endeavor to fill the shoes of a salesman gone astray, I’m reminded that we’ll need to find a replacement for him fairly soon, or I’ll have to hire someone to blog for me !

While I was riding my usual 300-350 miles today, I started thinking about the qualities that the next salesperson we hire will need to have.

Right now, I’m up to 20-25 desirable traits that I’ve though of, so I might as well turn all that thinkin’ into some bloggin’.

And since I’m bloggin’, I might as well try to turn it into linkbait, so I’ve decided to call it The Simplenomics Guide to Desirable Traits For Sales People. Or maybe Mike’s Simple Guide To Desirable Traits For Sales People.

I’m open to suggestions, so if you a better name, email me or leave it in the comments. After I nail it down, I’ll create a Category for all the posts/traits.

These will be in no particular order, so #1 won’t be more important than #25. And I will put this into downloadable form after we’re done.

Feel free to add to my list with traits you feel are important or with additions to the traits I write in the comments section. Full attribution will be given in the downloadable form I settle on at the end.

The first desirable trait for sales people is;

Knowledge

Knowledge is power, it’s been said. So can we deduce from there that the lack of knowledge is akin to the lack of power, right ?

” Not so fast, my friend ! “, as the former coach and current college football announcer Lee Corso like to say.

Saying, ” I don’t know, but I’ll find out and get back to you. “, has never really hurt me in my sales career.

Nobody expects you to know everything. And if they do, you’re probably better off if they don’t buy from you.

But you need, really, really need to know your product line inside, outside, upside and downside. You can’t know too much about your product.

More importantly, you need to be able to impart that product knowledge in an interesting, intelligent, impactful way, such as using stories and case studies to prove your point.

And if you want to excel, rather than just sell, you need to know your customers, your competition and you need to know yourself. You need to know your limitations, your powers, your strengths, your weaknesses and your capabilities.

On the flip side, you need to know your customers business, his potential, his possibilities and his desires.

The salesperson who’s in the know, knows that he knows and let’s the customer see that he knows, is someone who hears fewer “No’s” !

PSThose trees in the photo are part of the view from the back deck of a cabin at Lake Barkley State Resort Park. I took that shot two weekends ago when two of my Inner Circle/Coaching Club students and I spent some time there on Labor Day weekend. Click on it for a full-screen view.

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{ 4 comments… read them below or add one }

jamie goren September 11, 2007 at 4:31 pm

that last line is brilliant. I will be using it.
thanks

Reply

Mike Sigers September 11, 2007 at 5:39 pm

You’re welcome Jamie.

Thanks for taking time to help make my day !

Reply

Jeff Cobb September 28, 2007 at 6:50 pm

Mike: I look forward to seeing how your list develops. I think that hiring good sales people is one of the biggest challenges that sales managers and entrepreneurs (who are generally sales managers by default) face, and I can’t claim that my batting average is very high. In line with your “knowledge” point, which I agree with wholeheartedly, I always do everything to I can to figure out if a salesperson has the “ability to learn quickly and learn well.” Some, I find, know their past products well, but it takes them far too long to switch gears and get up to speed on something new. –Jeff

Reply

Mike Sigers September 28, 2007 at 10:17 pm

Thanks Jeff. I’m kinda curious as to how it’s going to turn out myself ;-)

One way to check their knowledge is to ask them to name the last 22 books they’ve read.

If they can only go back 1 or two, send ‘em on their way. If they can go on and on, you know they try to increase their knowledge and hone their craft and you can safely move to the next question.

If they know the TV listings by heart, buyer beware comes to mind, as I’ve yet to find a dedicated TVaholic that’s worth a squat in the sales arena.

You might also throw newspapers and magazines into the mix, as in, which do they read.

If it’s the National Enquirer, use ‘em for writing copy, if it’s Selling Power and they can prove it by quoting the last 3 months articles, send ‘em to me !

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