Comments on: Hey Hilton … Deal Or No Deal ?

By: Customer Service: No Answer Is Worse Than A Bad Answer

Customer Service: No Answer Is Worse Than A Bad Answer — Fri, 16 Jan 2009 04:08:03 +0000

[...] Here’s a link to my plea for customer service/saisfaction. [...]

By: Mike Sigers

Mike Sigers — Sat, 06 Jan 2007 15:08:11 +0000

I’d change the password in your account and check your profile to make sure you haven’t been hacked.

Maybe if you used a public computer sometime you might have left behind enough info for people to steal your info.

Good luck.

By: A Hlton Honors Member

A Hlton Honors Member — Sat, 06 Jan 2007 02:15:34 +0000

I just received a confirmation from HHonors that I booked a Conrad Hilton in Hong Kong in January 2007.

However, I did not make the reservation. I called HHonors to cancel the reservation. They said that the Hong Kong Hilton Conrad made the reservation.

How unreal? Could someone use my HHonors Rewards that I accumulated? How can others with a similar name as mine, book a hotel under my name? Although, I have stayed at Hilton Conrad in Hong Kong last year, but I did not book the Jan 2007 stay.

I also asked HHonors how will they prevent this from ever happening again. They do not have an answer for me.

This is just unbelievable!

By: thoughtsphilosophies.com » Can Customer Service Be Saved?

thoughtsphilosophies.com » Can Customer Service Be Saved? — Thu, 14 Dec 2006 15:44:15 +0000

[...] n be found in Mike Sigers’ posts Hey Hilton … Deal Or No Deal? and Customer Service: No Answer Is Worse Than A Bad Answer [...]

By: » Customer Service: No Answer Is Worse Than A Bad Answer » Simplenomics » Blog Archive » Solving life’s problems with common sense.

Thu, 14 Dec 2006 03:18:49 +0000

[...] ith a small and insignificant dilemma about my stays with them. Here’s a link to my plea for customer service/saisfaction. I emailed the post to my Hilton Honors Diamond VIP re [...]