Comments on: Going The Extra Step Earns Customer Loyalty

By: Mike Sigers

Mike Sigers — Fri, 05 Jan 2007 05:49:25 +0000

Hi Douglas,

Maybe we can help if he reads this post.

I hope you get it and thanks for the affirmation on the book.

Service Untitled - Douglas — Fri, 05 Jan 2007 04:28:47 +0000

I’ve read Danny’s book and highly recommend it. He cites a lot of things that his company does to go above and beyond and it’s quite interesting.

However, I’ve been trying to get an interview with him for weeks and have several unreturned phone calls into their PR department.

I’ve heard the restaurants are very good, though.

Mike Sigers — Tue, 02 Jan 2007 13:11:09 +0000

You’re welcome Carolyn.

Thanks for coming by.

Carolyn Manning — Tue, 02 Jan 2007 10:22:27 +0000

Mike, this has to be one of the best first-of-the-year posts. Danny Meyer’s commitment is an inspiration. Thanks for putting it on your table for us.

Mike Sigers — Tue, 02 Jan 2007 04:36:40 +0000

It is a great title Martin.

And you’re correct with every other assesment you made … as usual.

Maybe you should be writing a business/sales/marketing blog ?