From the category archives:

Customer Service Simplified

Dairy Queen is my hero. Dairy Queen sucks. Within 45 seconds tonite, that was the opinion of two customers. I was the one who thought they were heroes. I was on the road selling for 13 3/4 hours today. I stopped about 2 hours short of getting home to grab a tremendously fantastic BBQ sandwich [...]

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Have you ever lost a bet and had to buy lunch for a coworker ? Me too. Lotsa times. I sometimes use it as a means of creating a bond between those who are in a support position for me. They don’t get as many perks as I do, so I lose bets to them [...]

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The Power of One

by Mike Sigers

Humans need to connect to one other human to feel comfortable enough to spend money. The flu is a terrible thang. Today, after 14 days in the house, I got out and visited the world. I went to see my doctor, because I have a cough that won’t go away and a few other lingering [...]

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While I spend some quality time relaxing on the tile floor in my master bathroom, curled in a fetal position, being visited by this years demon spawn of a flu virus, my friend Debbi Bressler has graciously volunteered a nice customer service story. Thanks Debbi !   Not unlike the police officer who is frustrated [...]

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” Hi guy’s ! Are you good tippers ? “ That’s how my lunch partner and I were greeted by a host at the Friday’s we ate lunch in last Wednesday. Apparently, the waitress, who was actually named Madonna, got stiffed by her last customers. So the guy who seated us actually asked me that. [...]

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