From the category archives:
Your Customers Are Lying To You. They do it every day and it’s costing you money. The worst part is you’re the one that causes it. Take dinner last night in a Texas Roadhouse restaurant. I’m sitting at the bar, with the rep from one of main vendors. As I’m holding the menu at arm’s [...]
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I’m reading a NYTimes article that’s letting me know that, since times are bad, Hyatt has decided to finally value their customers and do business like the rest of us have been doing it for several decades. I’m not that impressed, especially since it took a downturn in the economy to force them to use [...]
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Mr. Karmazin, You’re satellite radio operation, SIRIUS XM, is broken. When the people you employ to work with and for the subscribers won’t actually work with and for the subscribers, you don’t have a chance of survival. Bad business. Tech Support at SIRIUS XM doesn’t actually support tech. How do I know? I’ve tried to [...]
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Okay, SIRIUS, I know you’re strugglin’ a bit, but…. I had to call three times to your Customer Service today to get a simple answer. I’m simple and I like simple, so that’s what I was after. The first one’s command of the English language was so poor, that I, as a Kentuckian, could not [...]
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As most of you know, we spent 8 days without power after a recent icestorm. When my electricity was restored, I tried connecting to the internet. I have 2 ISP’s, just in case of some type of prolonged downtime or outage. My main ISP was down, also because of no electricity and downed lines. My [...]
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