From the category archives:

Customer Service Simplified

I’m reading a NYTimes article that’s letting me know that, since times are bad, Hyatt has decided to finally value their customers and do business like the rest of us have been doing it for several decades.
I’m not that impressed, especially since it took a downturn in the economy to force them to use this [...]

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Mr. Karmazin,
You’re satellite radio operation, SIRIUS XM, is broken.
When the people you employ to work with and for the subscribers won’t actually work with and for the subscribers, you don’t have a chance of survival.
Bad business.
Tech Support at SIRIUS XM doesn’t actually support tech.
How do I know? I’ve tried to reach them and have them [...]

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Hey SIRIUS, Can You Help Me…(Updated)

by Mike Sigers on March 8, 2009

Okay, SIRIUS, I know you’re strugglin’ a bit, but….
I had to call three times to your Customer Service today to get a simple answer.
I’m simple and I like simple, so that’s what I was after.
The first one’s command of the English language was so poor, that I, as a Kentuckian, could not even fathom why [...]

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What Would You Do?

by Mike Sigers on February 10, 2009

As most of you know, we spent 8 days without power after a recent icestorm.
When my electricity was restored, I tried connecting to the internet. I have 2 ISP’s, just in case of some type of prolonged downtime or outage.
My main ISP was down, also because of no electricity and downed lines.
My backup was fine, [...]

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You Spent All Those Marketing Dollars For This?

by Mike Sigers on September 9, 2008

Dairy Queen is my hero.
Dairy Queen sucks.
Within 45 seconds tonite, that was the opinion of two customers.
I was the one who thought they were heroes.
I was on the road selling for 13 3/4 hours today.
I stopped about 2 hours short of getting home to grab a tremendously fantastic BBQ sandwich and some pretty dang good [...]

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