Can You Say No And Give Customer Service ?

Recently I’ve gotten some great feedback and comments from two people who have great info to share on their sites/blogs.

In the spirit of Link Leaks, since I coined that phrase several months ago, I’m going to leak some links and spread a little link love on two people who’ve linked to and spread the love towards me.

First we’ll travel to Florida, I think, to visit Doug, who writes Service Untitled.

” Know the power of “Yes.” Saying yes is so important to customer service. The advice the articles gives (when you get a request that is at least somewhat feasible, say Yes and then figure out how to do it). This is going the extra mile, and your customers will appreciate it. Say no as little as possible and do what you can to fulfill your customers’ requests and make them happy. “

There’s a lot of good info about customer service over there and I suggest you check him out.

Next, we’ll travel to St. Louis, where my Cardinals play, to visit Dr. Kim DeMotte, the man behind The Power of No. One point of real interest for me over there is Catch and Release Prospecting.

” It is a program that teaches companies that all prospects are not equal, and shows salespeople how to quickly identify their best and worst prospects. CATCH & RELEASE creates a filter system that keeps costly sales resources from being wasted on marginal prospects while identifying MORE quality prospects. “

Doesn’t that sound like a winning strategy for every salesperson ? It does to me and Kim says it’s scalable, so it’ll work for one-man-shows, as well as multi-national corporations.

Give these guys a visit and let me know what you think.

PS - Use your favorite search engine, mine is Google, to see hoe many instances of “link leak” are out there. I see 15,300 when I use quotes.

PS2 - Which do you like …. Yes or No ?