It’s Saturday, the day before Easter and I want to deposit some of the checks that have come in during the week from all of our affiliate programs, ad sales and such.
I go to my local branch and go inside and am at least the 6th person back.
Two tellers, which is normal and one at the drive-up window, which is normal.
The teller on the left is dealing with a young lady with a check written on an account from this bank, but she doesn’t have an account.
It’s not too painful, but it does cause some consternation, as the teller acts as if the young lady is some kind of criminal because she doesn’t have an actual bank account of her own.
I can’t say as I blame her, as most transactions performed in person are painful, which is why I have direct deposit, bank and pay bills online and use PayPal when I can.
The really painful part though, is when the teller completes her transaction and then tries to sell the young lady a “no minimum balance checking account “, while 6 of us, who have accounts stand and listen to the young lady and the teller go thru all the features.
OMG ! This ain’t the time for this. Like Kenny Rogers said, ” … you gotta know when to hold ‘em and know when to fold ‘em. “
Have her come back when the lines aren’t this long or refer her to a customer service rep who doesn’t have card carrying customers waiting 6 deep and getting more fed up all the time.
There’s a time for sales and there’s a time for customer service.
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