From the monthly archives:
Once upon a time, many moons ago, I was a new, young salesman. I worked for a white-haired man who’d seen more sales dollars go by him than Carter had little pink pills.
As I still am, I was full of ideas. He listened and appreciated my thinking about his business.
That’s a kind way to say [...]
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Centuries of success have proven that compliments work wonderfully well. Yet, few salespeople know the difference between a compliment and flattery. Nor do they know how to properly use a compliment.
I was in a retail store the other day and heard an older man gripe about the salesperson’s attempt to flatter him. He said, ” [...]
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It’s getting near year end, so I had to start looking for a way to store data for our personal use, our media network and for the corporate clients we serve.
I had begun my search about two days ago and had been a little put off by some of the solutions out there.
Tonite I came [...]
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Have you seen the newest, phattest idea to come around these here parts ?
Pete, The Toast Guy, is using toast to raise dollars for charity and do some link leak’s too.
I got a piece of toast for me and one for my wife.
They both look great and the toasty dollars are really [...]
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Thru Glenn Ross over at Customer Service Experience, I just read, for the first time, a blog written by Sara Cantor – The Curious Shopper.
It’s premise is to outline and define why some stores work and some don’t. Great idea, great reading, great insight from Sara.
As someone who spends time in hotels, I can tell [...]
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